Question 1

How do I get started?

Accepted Answer

Contact us and we will walk you through the process of getting your home on our schedule. We can provide you with a contactless service estimate via email or phone. To get started or request an estimate, contact us here.

Question 2

What are the terms of your cleaning service?

Accepted Answer

You can view our complete Service Agreement HERE.

Question 3

Do I need to provide any cleaning supplies/products?

Accepted Answer

Our team will arrive equipped with cleaning products and supplies to take care of every job on included in our cleaning services.  
 
*For sanitary reasons, we require clients to have their own toilet bowl brushes. There must be a toilet brush in each bathroom. You are welcome to purchase them from us if you don't have any. 
 
See our 2021 Service Agreement for more information.

Question 4

How do I know I am on your cleaning schedule?

Accepted Answer

Regardless of which service you choose, we will always send you a confirmation email for scheduled cleanings as well as a reminder text a few days before your service. 
 
If you know you have a cleaning scheduled, but did not receive a confirmation, then please contact us.

Question 5

Do I need to be home when my cleaners arrive?

Accepted Answer

We understand that your busy schedule may not allow you to be home when our cleaners arrive. This is the case for many of our clients. If you plan to not be home during your scheduled cleanings, you'll need to advise our staff how to access the property when you set up services.
 
If you choose to not provide alternative property access for your service and cleaners are unable to access the property for a scheduled cleaning, then you may incur a lockout fee.

Question 6

Can I have the same team if I schedule regularly?

Accepted Answer

We always strive to keep your Happy Home Cleaning experience consistent. Though we cannot guarantee that you will always have the same cleaning team, we can commit to giving you an outstanding home cleaning experience with any cleaning team that we schedule to service your home. We are a small business, so you will not have many different cleaners, especially if your service requires only 2 cleaners.

Question 7

How do I pay for the services?

Accepted Answer

All payments are due upon service. If you have recurring services, we can set you up on recurring card payments, a payment portal, or Venmo requests for your convenience. For each service, a receipt of payment will always be emailed to you for your records. Cleaners cannot take payment on-site. Payment instructions will be sent to you via email once your first appointment is scheduled.

Question 8

What is your cancellation policy?

Accepted Answer

We understand that there may be times you will need to change or cancel your appointment. While we are understanding of last-minute schedule changes, we require at least 48 hours notice during business days/hours for all cancellations. For cancellations that are made less than 48 hours prior to the appointment, or our team arrives and is unable to get into the house, you will be invoiced for partial service payment or incur a lockout fee.
 
Please see our 2021 Service Agreement for information on skipping recurring services.

Question 9

Do you do dishes or laundry?

Accepted Answer

We do not offer dish or laundry services at this time.

Question 10

Does your staff follow COVID-19 guidelines?

Accepted Answer

Your health and safety is our top priority, so we are taking extra precautions to ensure your safety and give you the best cleaning experience. 
 
Cleaners will always wear masks and maintain a 6ft apart distance from anyone inside the home. We also strive to disinfect supplies and equipment. 
 
We ask our clients to be respectful of our cleaners healthy and safety---- please maintain a 6 foot distance and wear a mask if you have to interact with the cleaners.

Question 11

What if something is damaged during the cleaning?

Accepted Answer

We treat your home with complete care and respect, and we strive to be careful with your belongings. However, should damage or breakage occur while we are cleaning, Happy Home Cleaning will make every effort to repair the item.

Question 12

I have pets, what should I do before cleaning?"

Accepted Answer

To protect your family, pets, and our cleaners, we require that all pets be securely kenneled and kept away from cleaners. The best option is to have the pets out of the house while cleaners are on site.

(252) 419-6008

Frequently asked questions